Refund policy
Our Return Policy states that after receiving an item, you have 14 (fourteen) days to request a return.
To be eligible for a return, the item must be in the same condition in which it was received, i.e. it must not have been worn or used, it must have all the tags and must be in the original packaging. In addition, it will be necessary to accompany the return request with the receipt or, optionally for Ottica Savo, the payment receipt for the product.
To initiate a return, simply contact us at otticasavo@gmail.com. Returns must be sent to the following address: Ottica Savo - Via Ventiquattro Maggio, 47 (00187 Rome).
If the return is accepted, we will send a shipping label and instructions on how to ship the package. Items returned without a return authorization will not be accepted.
For any questions or requests for clarification, you can contact the following email address: otticasavo@gmail.com.
Damage and Problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you have received the wrong item. This will help us assess the issue and work to resolve it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns on promotional items or items purchased via "Gift Cards".
Exchanges
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
Refunds
As soon as we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, within 10 (ten) business days you will automatically receive the refund through the payment method used at the time of purchase.
After more than 15 (fifteen) business days from the approval of the return, contact us at otticasavo@gmail.com to check the status of the refund of the money.
To be eligible for a return, the item must be in the same condition in which it was received, i.e. it must not have been worn or used, it must have all the tags and must be in the original packaging. In addition, it will be necessary to accompany the return request with the receipt or, optionally for Ottica Savo, the payment receipt for the product.
To initiate a return, simply contact us at otticasavo@gmail.com. Returns must be sent to the following address: Ottica Savo - Via Ventiquattro Maggio, 47 (00187 Rome).
If the return is accepted, we will send a shipping label and instructions on how to ship the package. Items returned without a return authorization will not be accepted.
For any questions or requests for clarification, you can contact the following email address: otticasavo@gmail.com.
Damage and Problems
Please inspect your order upon receipt and contact us immediately if there is any defect or damage or if you have received the wrong item. This will help us assess the issue and work to resolve it.
Exceptions / Non-returnable items
Certain types of items cannot be returned, such as perishable goods (e.g. food, flowers or plants), custom-made products (e.g. special orders or personalized items) and personal care products (e.g. beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. If you have any questions or concerns about a specific item, please do not hesitate to contact us.
Unfortunately, we cannot accept returns on promotional items or items purchased via "Gift Cards".
Exchanges
The quickest way to ensure you receive what you want is to return the item you received and, once the return has been accepted, purchase the new item separately.
Refunds
As soon as we have received and inspected your return, we will notify you to let you know whether the refund has been approved or not. If approved, within 10 (ten) business days you will automatically receive the refund through the payment method used at the time of purchase.
After more than 15 (fifteen) business days from the approval of the return, contact us at otticasavo@gmail.com to check the status of the refund of the money.